Privacy Policy

At TRENAURA, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or use any of our services.

What Information We Collect

We collect information to provide better services to all our customers. This includes:

• Personal Details: This includes your full name, email address, phone number, and both shipping and billing addresses. We collect this information during checkout or when you create an account, so we can process and deliver your orders efficiently and communicate with you if needed.
• Order Data: Information about the products you purchase from our store, such as item type, size, quantity, and price. We also collect payment-related details which are securely processed through trusted third-party payment gateways to ensure safe transactions.
• Account Info: If you create an account with us, we store your login credentials (such as email and password), your wishlist or saved items, and your communication preferences. This helps personalize your shopping experience and gives you easy access to your order history.
• Usage Data: Technical information such as your IP address, the type of browser you’re using, the device model, and your interactions with the website (like the pages you visit or buttons you click). This data helps us improve website performance, navigation, and product recommendations.
• Cookies: Small data files stored on your device that help us remember your login status, items in your shopping cart, recently viewed products, and your preferences. Cookies also allow us to analyze traffic patterns and deliver a smoother, more personalized shopping experience.

How We Use Your Information

• To process transactions and deliver your orders
• To improve user experience and customer support
• To personalize marketing and promotional content
• To comply with legal obligations

Sharing Your Information

We do not sell your personal data. We only share your data with trusted third parties like:

• Payment gateways (e.g., Razorpay, Stripe)
• Shipping and delivery partners
• Email marketing platforms (only with your consent)

Data Retention

We retain your information only as long as necessary for order fulfillment, legal compliance, and dispute resolution.

Your Rights

• Access or update your personal data
• Request deletion of your account
• Opt-out of promotional emails anytime

Cookies & Tracking Technologies

We use cookies to remember your login, keep items in your cart, and analyze website traffic. You can manage these preferences through your browser settings.

Changes to This Privacy Policy

We may update this policy occasionally. Significant changes will be communicated via email or website notification.

Contact Us

For questions, feel free to reach out to us at support@trenaura.com.